We accept returns and exchanges if we are contacted via email at: contact@theglobalstitch.com and the return is received within 30 days of receiving your order. All items must be returned to us in their original and unused condition with original packaging. Once items are received and inspected, we will issue a refund up to 100% of total cost of goods purchased or exchange less original order shipping cost. Your refund will be issued in the original payment method. 

If a product you receive is defective, please contact us within 48 hours. Defective products include holes, large misprints, and broken zippers.

PLEASE NOTE: Many of our products are handcrafted by global artisans. Often no machinery is involved in production and there will be small blemishes and imperfections, which we consider part of their unique charm. These are not considered defective. 

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please contact us at contact@theglobalstitch.com to initiate a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require your order number and reason for return.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged, dirty or missing parts for reasons not due to our error. 
- Any item that is returned more than 30 days after delivery. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@theglobalstitch.com.

Exchanges (if applicable)
We do offer exchanges up to 30 days from receipt. If you need to exchange, send us an email at contact@theglobalstitch.com for exchange instructions.  

Return Shipping
To return your product, please contact us first at email contact@theglobalstitch.com 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days.

Our primary shipping services offered are United States Postal Service (USPS) and United Parcel Service (UPS).  Deliveries may occur on weekends or holidays. During high demand seasons and promotional sales rushes, we may experience a high volume of orders. We will communicate via email or social media channels if delays can be expected.

Shipping rates and delivery estimates

 

Shipment method	Estimated delivery time	Shipment cost
USPS First Class	3-5 business days	TBD at checkout
USPS Priority	2-5 business days	TBD at checkout
UPS Ground	5-7 business days	TBD at checkout

 

*We are not responsible for orders that have the incorrect address entered on the order form. Please contact asap if this occurs.

Shipment to P.O. boxes or APO/FPO addresses

When shipping to P.O. boxes or APO/FPO addresses, USPS will be the shipping service provider.

Shipment confirmation and order tracking

You will receive shipping confirmation and tracking details via email and/or messenger once the order has been shipped.

Customs, duties, and taxes

The Global Stitch is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Global Stitch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at: contact@theglobalstitch.com to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We currently are only shipping domestically to the United States.