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SHIPPING POLICY

The Global Stitch’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days.

Our primary shipping services offered are United States Postal Service (USPS) and United Parcel Service (UPS).  Deliveries may occur on weekends or holidays. During high demand seasons and promotional sales rushes, we may experience a high volume of orders. We will communicate via email or social media channels if delays can be expected.

Shipping rates and delivery estimates

 

Shipment method

Estimated delivery time

Shipment cost

USPS First Class

3-5 business days

TBD at checkout

USPS Priority

2-5 business days

TBD at checkout

UPS Ground

5-7 business days

TBD at checkout

 

*We are not responsible for orders that have the incorrect address entered on the order form. Please contact asap if this occurs.

Shipment to P.O. boxes or APO/FPO addresses

When shipping to P.O. boxes or APO/FPO addresses, USPS will be the shipping service provider.

Shipment confirmation and order tracking

You will receive shipping confirmation and tracking details via email and/or messenger once the order has been shipped.

Customs, duties, and taxes

The Global Stitch is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Global Stitch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at: contact@theglobalstitch.com to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We currently are only shipping domestically to the United States.

Returns Policy

We accept returns and exchanges if we are contacted via email at: contact@theglobalstitch.com and the return is received within 30 days of receiving your order. All items must be returned to us in their original and unused condition with original packaging. Once items are received and inspected, we will issue a refund up to 100% of total cost of goods purchased or exchange less shipping charges. Your refund will be issued in the original payment method. See the legal Refund Policy here.

If a product you receive is defective, please contact us within 48 hours. Defective products include holes, large misprints, and broken zippers.

PLEASE NOTE: Many of our products are handcrafted by global artisans. Often no machines are involved in production and there will be small blemishes and imperfections, which we consider part of their unique charm. These are not considered defective. 

 

For more information, email support contact@theglobalstitch.com or our help center https://theglobalstitch.com/pages/faq.